RG Hot Tubs

Top quality Wood Fired Hot Tubs for sale

Wood Fired Hot tubs

RG Wood Fired Hot Tubs

Wood fired hot tubs are great choice for those wanting unique experience. Water heated by your own made fire is feeling different. Can’t explain how, but believe us - it is. You will feel it. You’ll get engaged into process way before you actually sink yourself into hot water. All that firing and preparation takes time, and this time is for yourself. And for those around you.

All our outdoor hot tubs are with fiberglass shell and timber cladding, equipped with stainless steel wood fired heater. Hot tub construction is made of raw spruce wood, which makes it blending well into nature. Fiberglass shell inside the tub is very durable and long lasting, and never makes you worry about leakage or over-drying which are common issues with traditional wooden hot tubs. Comfortably curved seats are friendly to body lines, and makes bathing experience relaxed to the fullest. The surface is smooth and pleasant for bare skin, and very easy to clean. Fiberglass shell can be coloured in standard grey, blue or white/cream.
Hot Tubs can be equipped with 2 different stainless steel log burners: External - standing outside or Integrated - mounted under the shell. Ergonomic tubs design saves water and reduce heating time, because of smaller water capacity compared to standard shape wooden or polypropylene tubs. Our tubs weight less (approx 200-250kg), which makes delivery and installation easier. Customers enjoy our tubs due to simple, easy and trouble-free maintenance, and unique experience of bathing outside.

Our Hot tubs comes as standard with 2 steps stairs, external/integrated log burner (grade 430 steel), stainless steel 2m chimney, wooden stirring paddle (if no massage system installed), lids (fibreglass, wooden or PVC) and foam insulation. External diameter is 200cm, internal - 180cm. Overall height - 100cm, hot tub depth - 87cm. 2 Year Warranty.

Wood fired hot tubs

Log burner steel types:

Grade 430. This type of stainless steel comes a standard and is the most popular choice as most people do not treat the water and is much cheaper then other types of stainless steel. If you intend to use bromine, sea salts or any other water treatments which affect pH, you need to upgrade to 316 type. No warranty/ replacement will be provided if any issues occur with your heater and the manufacturer identifies the corrosion.

Grade 316. Stainless steel is also non magnetic. This stainless steel has the best corrosion resistant properties. Can be used with salt water and little bit chlorine.

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Hot tubs

About Us

"RG Hot Tubs" is a brand name for Wood fired hot tubs sold by the company "RG Doors Ltd", Company Number 12412403, VAT GB348385466

We are small family business established October 2018. We supply Internal Doors and Wood Fired Hot Tubs. All our doors are imported from factories in Belarus. Wood Fired Hot tubs made by hand in Lithuania.

The Manufacturer is making Hot tubs since 2008. They manufacture over 1000 Wood fired Hot tubs every a year. The best quality is guaranteed.

FAQs, User Manual & Warranty

WHAT SHOULD I PREPARE BEFORE HOT TUB DELIVERY?
The most important thing is to set a foundation for your Hot Tub. The foundation for hot tub has to be even and load-bearing. The easy way to place a hot tub is a good layer of stone chip and a few wooden logs put under. The more solid foundation is a platform made of wood or cast concrete. Avoid placing the hot tub directly on grass or soft ground. The vegetation from under the tub will prevent the underfloor from breathing, will keep moisture and promote faster rotting.

WHAT ARE THE SAFETY REQUIREMENTS THAT I SHOULD BE AWARE OF?
Do not place the hot tub too close to buildings or other flammable structures to avoid the risk of fire.
Ensure children's safety in the tub and nearby. Keep the tub closed with lid when not in use. Bear in mind slippery at freezing temperatures.
Do not use the tub alone. Do not overheat the water in the tub. The recommended water temperature in hot tub is 37°- 40°C. Temperature should be lower for children and people with heart problems.
Wear protective gloves when operating a heater. Some parts might be hot during operation. Edges of the chimney and the heater might be sharp.

WHAT IS THE HEATING TIME FOR HOT TUB?
Normal heating time for hot tub is about 2 - 2.5 hours with external log burner. Hot tub with integrated wood burner takes approximately 1.5 - 2 hours to heat up. The actual heating time strongly depends on weather conditions, temperature of water, quality of firewood, proper and timely firing etc. To reduce the heating time, hot tub should be covered with a lid to keep the heat evaporation as low as possible. The water is layered when it heats up, and it has to be mixed so that the actual temperature could be found.

WHAT SHOULD I KNOW ABOUT LOG BURNER?
To ensure fast heating use only a good quality and dry wood, preferably in smaller pieces. The use of low-quality wood, or wood in large pieces may double the heating time. You can adjust the intense of wood burning by letting more air into the heater, or reducing the incoming air. Maintain the fire in the stove so that the wood will burn properly. If fire is too small, the heating time becomes remarkably longer. If fire is too strong, that may increase the risk of damage or accident.
Grade 430. This type of stainless steel comes a standard and is the most popular choice as most people do not treat the water and is much cheaper than other types of stainless steel. If you intend to use chlorine or bromine, sea salts or any other water treatments which affect pH, you need to upgrade to 316 type. No warranty/replacement will be provided if any issues occur with your heater and the manufacturer identifies the corrosion.
Grade 316. Stainless steel is also non magnetic. This stainless steel has the best corrosion resistant properties. Can be used with salt water and little bit chlorine or bromine.

HOW DO I CLEAN MY HOT TUB?
Clean the hot tub before use. Wash it carefully with soap and a soft fabric or sponge, and rinse with fresh water after. Do not use any abrasive material for cleaning. Take shower before bathing in the hot tub.
The water in the tub is good only for 2-3 days depending on weather and overall hygiene. Only special chemicals (We recommend OXYGEN water treatments) and the water filter can keep the water clean and hygienic for longer period of time. Otherwise water has to be changed more often. Be careful when using swimming pool chemicals in these small tubs. The dosages might be too high and can lead to the corrosion of materials.

SANITISING YOUR HOT TUB?
If the hot tub is used frequently then it is advisable to sanitise your hot tub. It is best to use a non-chlorine shock treatment for domestic use. A shock oxidiser used once a week helps prevent bacteria and cloudy water. It oxidizes the water and helps to get rid of organic matter like dead skin cells, perspiration, urine and cosmetics. Treating with Oxygen is better for the tub than Chlorine or Bromine.
If like many of our customers you will be using your hot tub for commercial purposes, it will be necessary to use a chlorine water treatment as part of the regular maintenance and good practice to ensure a safe and pleasurable bathing experience. The log burner made from grade 316 stainless steel is required, if chemicals are used. Standard log burner made from grade 430 stainless steel is not suitable for chemicals and salt water.

IS WATER pH IMPORTANT FOR MY TUB?
The recommended pH for your hot tub is between 7.2 and 7.8. It is advisable to test your water with some test strips as you can add additives to increase or decrease the value. The pH range is from 0 (very acidic) 7 is neutral and up to 14 (very alkali.) If your water is too acidic, it will corrode your tub and irritate your skin, if it is too alkali it will cause stains and deposits on the wooden tub, cloudy water and be drying to your skin. The pH needs to be within range for the effective use of other chemicals and safe bathing.

HOW DO I EMPTY A HOT TUB?
Bear in mind the waste water discharge when planning the location for hot tub. Hot tub holds up to 1500 litres of water which has to be drained out after use.
The water drainage plug is mounted into the floor of hot tub (hot tub with external log burner only) and can be connected to 40 mm waste pipe. Do not leave the water drainage plug closed when hot tub is not in use to avoid collection of rain water, which can freeze in subzero temperatures. Also make sure that the water is drained from the external log burner.
The hot tub with integrated log burner has drainage valve (1 inch) fitted near flue.
The water can only be drained after fire and embers in the heater have burnt out completely.

WHAT IS THE MINIMUM OF WATER IN THE TUB BEFORE STARTING A FIRE?
Do not start the fire until the tub is not full of water. The heaters must never be lit when the tub is empty or not full. Heating a half-empty tub can lead to damaging the heater or fiberglass shell. The Warranty does not cover damage caused by use of heater without proper level of water in the tub.

WHO SHOULD AVOID USING HOT TUB?

• You should not use our products alone.
• If you suffer from diabetes, heart disease or another condition that affects your blood pressure you should check with your doctor before using hot tub.
• If you feel sleepy or uncomfortable, you should exit the hot tub immediately and cool down in the fresh air.
• It is recommended to drink plenty of water before and after hot tub.

User Manual:

Safety Notes
The stove is HOT during operations; even more so is the flue; as such WHEN THE STOVE IS ON, DO NOT EVER TOUCH IT.
This is a wood burning stove and therefore you must never use anything other than wood. Coal or charcoal used in the stove is likely to damage the system (due to much higher burning temperature) and ruin future enjoyment of the wooden hot tub.
Due to increased heat present in a hot tub, you should NOT use the hot tub if you are under the influence of Alcohol. This also applies to any other conditions wherein bathing would be an issue; if you’re unsure you should speak with your doctor about this.
The lids for the hot tub should remain on whenever the tub is not in use; as well you can and should remove the steps to keep children from accessing it.
The water level in the tub should always be above the HOT water outlet while the stove is in use (or above around 2/3rds of the internal heater).
During powerful wind storms you should remove the lid and the chimney so that it cannot be blown off. Alternatively, the lid could be secured with the ratchet strap if needed.
If you live in a region that experiences extreme cold, it is likely that your tub water will freeze. During these times you should drain both the tub and the external stove completely as expanding ice will surely damage the craftsmanship as well as the heater itself.
• Children should never be left in control of the stove while in use, and should also
• NEVER be left unattended either while bathing.
• For your own safety you should not bath alone.
• You can always add cold water to the hot tub if you find the temperature to be too hot for you.
Hot Tubs are not the same as a normal bath. Water does not cool as rapidly as it otherwise would due to the firewood burning. For this reason, IF YOU FIND IT TOO HOT, GET OUT. It is also important to only use your hot tub for shorter periods initially. Otherwise you are in danger of becoming dizzy and perhaps even fainting.
Where to place your Hot Tub
NEVER PLACE YOUR WOOD BURNING HOT TUB NEAR FLAMMABLE OBJECTS
A hot tub is usually around 200kgs, and significantly heavier when filled your first consideration is going to be on the ground you set up on. Preferable to ground, having a concrete pad already constructed and measure would be ideal. It should also be noted that due to this heavy weight you shouldn’t under any circumstance attempt to move the hot tub by yourself. In most cases a level stable base either the gravel or paving slabs is fine but please note the tub will weigh around 2 tonnes once full of water and people.
Aside from the ground itself or pad, you will want to assure your site has easy access to water to make filling the hot tub less of a chore. You will also want to avoid areas that create a downdraft; to near buildings, or trees, which will cause some interference with the chimney. You can always check with a stoves specialist in your area that may be better able to help you with this.
For ease of emptying the tub, try and allow room for the water to drain. Flower beds for watering, or a nearby hill make good things to take advantage of in this instance (assuming the water is not chemically treated).

Installation
The majority of the time the new tub will arrive completely intact and require no additional construction. That said you still need to be able to get to your chosen site.
The tub could be lifted by a group of four to five people and carried into position, otherwise a crane or telehandler service may be more applicable depending on your land and where you want to put it.
It is very important that the external stove and the tub are always level to one another; as they were fitted together during construction this needs to be maintained. It is vitally important that the upper or HOT hose continues slightly upwards from the stove and into the tub otherwise the system will not function as it should.
Your stove chimney should fit together simply and only needs to be pressed into place at the collar of the stove.
Once you’ve placed your hot tub where you want it; you can begin to fit your external heater hoses into place; securing them with appropriate jubilee clips provided. The hoses would ideally need to be straight for a better water circulation. Elbow shape connections are also available to buy but do not try to bend the actual hose as this will obstruct the water circulation.

Operations
To begin, simply fill the hot tub with cold water with a garden hose. You can also collect rainwater if you so desire.
A full hot tub contains around 1300-1500 litres of water (depends of the model). Once you’ve filled the tub, and ONLY after filled you can begin to kindle a fire in the stove; always remove and old ash from previous use. If you need firelighters, they will not harm the stove.
There is a water-jacket in the firebox of the external stove so always use dry wood and keep a strong fire burning. The heating of the water can only be managed by a strong burning fire, so if a weak fire or worse yet wet materials are used you will end up with more smoke, soot and condensation in the stove, which in turn can be damaging.
Maintain heat by feedings the fire as necessary during bathing, make sure to rake embers as necessary and even them out prior to adding more wood. This cares for the ease of burning and ensure a strong fire.
Occasionally you will want to stir the water in the tub. It’s the only way to get an accurate temperature reading, since hot water rises and cold water sinks; you want to make sure you mix your tub water well for the most enjoyment out of your tub.
Check your pipes regularly to ensure there are no restrictions or clogs of any sorts. You can do this by simply placing a hand near and inlet or simple visually check for any sort of heat induced haze in the water that would indicate circulation.

While most tubs utilise some form of stainless steel flue, it is bound to become discoloured through use, somewhat bronzing or becoming gold. This is a nature effect and is not something that can be changed.
When initially heating your water, it can take over 3 hours to heat up the tub from cold; depending on what your outside temperature is. Also factoring into that time are your fire and wood qualities. You need to be diligent in your fire to ensure a proper heating of your hot tub.
NOTE: If you continue to burn in the stove; you are going to continue to heat up your water. While this seems straightforward it does carry a risk at severely burning occupants, as well as damaging the equipment. Always check your thermometer to assess whether the tub is getting too hot for your liking, and stop adding wood to the stove once it has. Your external heater will also have an air circulation control on the door which would then need to be shut.
ALWAYS allow the fire to completely go out before you drain the tub.
NEVER DRAIN YOUR TUB WHILE STILL IN USE! – If you have fired up the stove during this time; the lack of water can seriously and irreparably damage your heater as well as the tub; there is also a risk the wooden tub could catch fire.

Maintenance
Wood fired Hot Tubs don’t require as much maintenance as a modern whirlpool one. Clearing ash from the stove before each use is necessary; as well you should periodically disconnect the chimney (It is modular) and clean any built up soot. Soot should also be removed from the stove if it builds up. If this isn’t something, you’re comfortable with you can always contact a stove specialist if necessary.
Ideally you should change the water in your hot tub after every use; however, you can use it several times across a couple of days, this is more to personal taste. If you’re going to leave the tub for a time, you should drain, rinse and refill the tub prior. You should always have the tub full; unless you have freezing weather in your region; this can seriously damage the hot tub and the external heater so they both should be drained. Your external heater also has a separate drain plug at the back.
The tub’s exterior is already treated properly with oils meant to protect it from UV damage; waterproofing and it will resist fading. We recommend to apply some wood treatment at least once a year. However, over the life of your tub it will begin to silver; you can continue to maintain it with oils to keep up the appearance, but you should not use a pressure washer from too close as it can damage the wood. If you don’t re oil the wood, it will simply age naturally. Tub can also be painted or varnished to your pleasure as well.

GENERAL INFORMATION ON HOW TO USE HOT TUBS
BASE & HOT TUB PREPARATION
The hot tub needs to be placed on a flat, levelled surface (eg.: a wooden decking or concrete slab). If the hot tub will not be positioned properly on the surface, tub’s strength, stability, or even aesthetic appearance can be affected.

Before starting to use the hot tub, it should be washed/ rinsed thoroughly. The polypropylene (plastic) or fiberglass tubs can be cleaned using the same chemicals as for the cleaning pools. Once the tub is clean, it can be filled up with water (tap water). Please make sure the water level is around 10cm from the top before firing it up.
IMPORTANT - If your hot tub has electrical components (SPA systems, LED lighting, filters, electrical heating) we recommend to connect the hot tubs electrical system directly from your fuse box to the circuit breaker (which is on the tub) so no electrical outlets would be required.
IMPORTANT - To avoid electrical equipment problems and to secure safety you must make sure the electrics is earthed.
VERY IMPORTANT - If the hot tub has electrical heating (single phase), the mains cable needs to be min 2,5m2.

HOT TUB HEATING
IMPORTANT - The fiberglass hot tub temperature can’t go higher than +55C° as higher temperatures can damage the fiberglass gel coating (will start blistering). Once the hot tub is fired up, you need to make sure of regular stirring of the water so the hot water doesn’t concentrate around the heater’s outlet.
HOT TUB WITH EXTERNAL LOG BURNER
External heater, as well as an outdoor hot tub must be placed on a flat, firm ground. It is important that the front of the heater is slightly below. Additional pump or filtration system to assist with heater’s circulation is not allowed.
When the hot tub is filled up with water (10cm from the top of the hot tub edge), then you can fire up the log burner. The best way to fire up the hot tub is start with kindling and paper (fire lighters (tablets) can be used). When the flame is getting bigger you can add bigger pieces of wood. It is recommended to use dry wood. Fire intensity can be adjusted with the air intake openings on the door.
IMPORTANT - keep in mind until the hot tub has the appropriate amount of water, you can't light the heater, because the emitted heat will damage the tub.
IMPORTANT - water from the hot tub can be drained only when the heater is completely cooled down. Otherwise, the remaining heat will damage the hot tub and the heater itself.
HOT TUB WITH INTEGRATED LOG BURNER
When the hot tub is filled up with water (10-15cm from the top of the hot tub edge), then you can fire up the log burner. The best way to fire up the hot tub is start with kindling and paper (fire lighters can be used). When the flame is getting bigger you can add bigger pieces of wood. It is recommended to use dry wood. Fire intensity can be adjusted with the air intake openings on the door.
IMPORTANT - fill up the tub 10-15cm from the top before lighting the fire.

IMPORTANT - drained the water when the heater is cooled down. Otherwise, the remaining heat will damage the hot tub and the heater itself.

WATER, AIR OR COMBINATED MASSAGE SYSTEM
Combined massage system has 2 switches in the tub panel (Single systems have 1 switch). One of them turns on/off the air compressor, the other switches on/off water compressor. You can enable or air massage or water massage, or both devices together. After releasing the water from the hot tub, keep the air massage/hydro massage active for 30 seconds to remove water from the system.
IMPORTANT - in the cold season, you can turn on the air system only when the water temperature is above 30C°.

WATER FILTERS
CARTRIDGE FILTER:
Cartridge filter is being built next to the tub and connected by two hose through, which filter water in the tub. Do not turn filter on, while somebody is in the hot tub.
IMPORTANT - in the cold season, when the air temperature is below 0 degrees, it is necessary to close the filter openings inside the tub, so the water can't reach and freeze the filter connection hoses. When heated tub warms up to +30 degrees, open the filter openings. If the tub is kept at a constant temperature, the filter can be used in sub-zero temperature.
SANDFILTER:
Sand water filter is being built next to the tub and connected by two hose through, which filter water in the tub. Do not turn filter on, while somebody is in the hot tub.
IMPORTANT - in the cold season, when the air temperature is below 0 degrees, it is necessary to close the filter openings inside the tub, so the water can`t reach and freeze the filter connection hoses. When heated tub warms up to +30 degrees, open the filter openings. If the tub is kept at a constant temperature, the filter can be used in sub-zero temperature.
SKIMMER:
Skimmer - immersed in water filter.
The skimmer can be turned on during bathing in the hot tub because it brings 12V electric current.
PROHIBITED! Keep water in the tub, if the outside air temperature is below zero temperature and the hot tub is not supported with fired wood heater or electric heater to keep warm optimal water temperature.

2 years warranty (14 days warranty for buyers from Ireland, Northern Ireland or France)
Warranty: We do not offer or imply any warranty on any wooden products/parts/components due to the nature of the product unless specifically stated in the product description as shown on this web site or invoice.
DO NOT USE COAL OR ANY OTHER WOOD ALTERNATIVES AS A FUEL, AS THIS MAY DAMAGE THE HEATER DUE TO HIGHER BURNING TEMPERATURES.
“RG Doors Ltd” guarantees that the goods supplied will be free from defects on arrival. If you notice any damage, please report to us within 2 days. “RG Doors Ltd” will replace the faulty parts within 30 working days (Parts warranty only). The following situations are specifically excluded from this guarantee:
• Damage caused by incorrect handling, storage, installation, use, modification or repair not authorised by “RG Doors Ltd”.
• Wear and tear
• 3rd party products guaranteed by subcontractors
• Self-assembly kits
• The Warranty does not cover damage caused by misuse. Please read the User manual and Warranty properly and follow it.
• The Warranty does not cover damage caused by water freezing.
• The Warranty does not cover damage caused by use of heater without proper level of water in the tub.
• The Warranty does not cover corrosion or damage due to use of seawater or aggressive chemicals.
In the Event of any part being replaced under a warranty, it is your responsibility to fit that part.
Timber Products:
You accept that wood is a natural material. It differs from man-made materials each piece of timber will have grains and knots which will vary. Being a natural product wood will react to changes in atmospheric conditions. Some splitting of the timber may occur as it expands and contracts with changes of humidity and temperature. This are perfectly natural and does not affect the integrity of the timber or of the structure it is used in and therefore splitting, cracks & knots etc. are not covered by any warranty.
We cannot be responsible for any lack of air ventilation/weather conditions which can cause a mould to grow, etc.
We also cannot be responsible for the lack of draw/fire in the burning chamber due to the location of the tub.

Information about the Delivery:

2-9 weeks for internal doors, depends of the stock availability.
3-8 weeks for Hot tubs (depends of the season).

All goods are shipped from Lithuania or Belarus.

Internal doors. Fee (From £192 including VAT) depends of the location and purchased door quantity. Minimum order is 2 doors.

The buyer requires arranging the person, who will be helping to unload goods by hand.

Hot tubs.

Kerbside delivery from £36. Delivery fee depends of the location.
Standard delivery is made by 3rd party transport company without the tail-lift vehicle (usually 3.5t van), which means the buyer requires to hire equipment such as forklift, telehandler for unloading the hot tub off the vehicle.
We charge £60 on top of delivery fee for deliveries made by the vehicle with tail-lift. It means that the driver is unloading the hot tub off the vehicle ONLY. We make deliveries in England only.
The driver WILL NOT be helping to move the hot tub to the final location. Moving goods from Kerbside is at your risk and responsibility.
Damage to lawns, flower beds, driveways adjacent to a narrow or difficult access route will be the responsibility of the customer.
It is recommended to the customer to discuss the delivery process and arrangements with the seller prior to the order.

Accepting goods:
If the product is received by you and has transit damage to the outer packaging then this must be noted when signing the carrier’s delivery note or hand held computer. If it is obvious that the whole set has been damaged during transit then you can refuse delivery and ask for a replacement set to be sent.

If when unpacking the goods and within 48 hours of delivery you find that there is a manufacturing fault or missing parts then there is no need to return the full set as you can contact our customer service department and they will send out replacement parts. Claim MUST be notified to RG Doors Ltd within 48 hours of receipt otherwise no responsibility will be accepted by RG Doors Ltd

Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.rgdoors.co.uk and www.rghottubs.co.uk (our sites) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked “I Accept” at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

1. INFORMATION ABOUT US
1.1 We are registered in England and Wales under company number 12412403 and with our registered office at 13 Harwich Close, Lincoln, Lincolnshire, LN5 9UG. VAT registration number is GB348385466.

2. SERVICE AVAILABILITY
Our site is only intended for use by people or businesses resident in the United Kingdom. We do not accept orders from individuals or businesses outside the United Kingdom.

3. YOUR STATUS
By placing an order through our site, you warrant that:
(a) Your are legally capable of entering into binding contracts;
(b) You are at least 18 years old;
(c) You are resident in the United Kingdom; and
(d) You are accessing our site from the United Kingdom.

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
4.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

5. CONSUMER RIGHTS
5.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen working days, beginning on the day you received the products In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below) less any re-stocking charges that may apply.
5.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

6. AVAILABILITY AND DELIVERY
6.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days unless there are exceptional circumstances.
6.2 Any damage / claims MUST be notified to RG Doors within 48 hours of receipt otherwise no responsibility will be accepted by RG Doors Ltd.
6.3 We offer only Kerbside delivery.
6.4 The buyer requires arranging the person, who will be helping to unload internal doors by hand.
6.5 Standard delivery of hot-tubs is made by 3rd party transport company without the tail-lift vehicle (usually 3.5t van), which means the buyer requires to hire equipment such as forklift, telehandler for unloading the hot tub off the vehicle.
6.6 We charge £60 on top of the delivery fee for deliveries made by the vehicle with tail-lift. It means that the driver is unloading the hot tub off the vehicle ONLY.
6.7 The driver WILL NOT be helping to move the hot tub to the final location. Moving goods from Kerbside is at your risk and responsibility.
6.8 Damage to lawns, flower beds, driveways adjacent to a narrow or difficult access route will be the responsibility of the customer.
6.9 It is recommended to the customer to discuss the delivery process and arrangements with the seller prior to the order.

7. RISK AND TITLE
7.1 The Products will be at your risk from the time of the delivery. All goods in transit are responsibility of the seller. All goods are protected with CMR insurance.
7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Also the buyer must sign CMR paperwork.

8. PRICE AND PAYMENT
8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
8.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.
8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
8.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price state on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
8.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
8.6 Payment for all Products must be by credit or debit card. We accept payment with MasterCard, Visa, Maestro and Visa Electron. We will charge your credit or debit card at the point of order.

9. OUR REFUNDS POLICY
These rights during the ‘Cooling off period’ and other rights or obligations only apply to consumers and not to business buyers.
As a consumer you have the right to cancel your order for any reason within 7 working days from the date of delivery. To do so you must notify us in writing (preferably email) within those seven days.
Orders placed for made to measure products may not be cancelled. All made to measure products are manufactured to normal manufacturing standards with a +/-1.5mm tolerance on widths and heights. Goods will be manufactured to agreed and signed for specifications, without exception. Any costs incurred from changes made after acceptance in writing will be charged at full commercial rates.
If the ordered products have not been dispatched by us at the time of cancellation, we will refund to you all the monies paid by you within 14 days of received funds.
If the products have been received or dispatched to you, and it is your intention to cancel, then the goods should not be unpacked on arrival and very important must be returned on the original pallet they are supplied on for protection. The goods must also be returned by a reputable carrier to minimise the risk of damage and by arrangement with our transport department. Please call our customer service department to arrange returns.
While in your possession you must keep any products, you intend to return to us in good condition. You will be responsible if they are lost, damaged, or destroyed whilst they are in your possession as ownership of the goods and title pass to you on delivery.
The goods must be returned to us in good condition and within 14 days of receipt by you and we reserve the right to check on arrival back at our premises that there is no damage or missing parts.
On arrival back at our premises we will refund all monies paid by you less transport cost for returning goods, less an administration/restocking charge (generally 15% of the delivered price with a minimum of £85 on order values less than £500) and less any costs for damages or missing parts. This process normally takes up to 14 days to process the refund, after return.
If the product is received by you and has transit damage to the outer packaging, then this must be noted when signing the carrier’s delivery note or handheld computer. If it is obvious that the whole set has been damaged during transit, then you can refuse delivery and ask for a replacement set to be sent.
If when unpacking the goods and within 48 hours of delivery you find that there is a manufacturing fault or missing parts then there is no need to return the full set as you can contact our customer service department and they will send out replacement parts.

10. LIABILITY
10.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
10.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.
10.3 This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
10.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage including but not limited to:
(a) loss of income or revenue
(b) loss of business
(c) loss of profits or contracts
(d) loss of anticipated savings
(e) loss of data
(f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise;
provided that this clause 10.4 shall not prevent claims for loss or damage to your tangible property that fall within the terms of clause 10.1 or clause 10.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 10.4.
10.5 Please note that, since wood is a natural product and is subject to variations occurring naturally, it is not possible to guarantee an exact colour or total match in any window, please also note that any Products supplied will be unfinished unless otherwise stated.
10.6 If you feel that you have cause for complaint please email us before taking any further steps. We will endeavour to respond immediately to any complaint.

11. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. NOTICES
All notices given by you to us must be given to RG Doors Ltd, 13 Harwich close, Lincoln, Lincolnshire, LN5 9UG. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

13. TRANSFER OF RIGHTS AND OBLIGATIONS
13.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
13.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
13.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

14. EVENTS OUTSIDE OUR CONTROL
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
(g). Pandemics, quarantine due viruses or other diseases.
14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. WAIVER
15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
15.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.

16. SEVERABILITY
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

17. ENTIRE AGREEMENT
17.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
17.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
18.1 We have the right to revise and amend these terms and conditions from time to time.
18.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

19. LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Returns and Refunds policy

These rights during the ‘Cooling off period’ and other rights or obligations only apply to consumers and not to business buyers.

As a consumer you have the right to cancel your order for any reason within 7 working days from the date of delivery. To do so you must notify us in writing (preferably email) within those seven days.

Orders placed for made to measure products may not be cancelled. All made to measure products are manufactured to normal manufacturing standards with a +/-1.5mm tolerance on widths and heights. Goods will be manufactured to agreed and signed for specifications, without exception. Any costs incurred from changes made after acceptance in writing will be charged at full commercial rates.
If the ordered products have not been dispatched by us at the time of cancellation, we will refund to you all the monies paid by you within 14 days of received funds.

If the products have been received or dispatched to you, and it is your intention to cancel, then the goods should not be unpacked on arrival and very important must be returned on the original pallet they are supplied on for protection. The goods must also be returned by a reputable carrier to minimise the risk of damage and by arrangement with our transport department. Please call our customer service department to arrange returns.

While in your possession you must keep any products, you intend to return to us in good condition. You will be responsible if they are lost, damaged, or destroyed whilst they are in your possession as ownership of the goods and title pass to you on delivery.

The goods must be returned to us in good condition and within 14 days of receipt by you and we reserve the right to check on arrival back at our premises that there is no damage or missing parts.

On arrival back at our premises we will refund all monies paid by you less transport cost for returning goods, less an administration/restocking charge (generally 15% of the delivered price with a minimum of £85 on order values less than £500) and less any costs for damages or missing parts. This process normally takes up to 14 days to process the refund, after return.

If the product is received by you and has transit damage to the outer packaging, then this must be noted when signing the carrier’s delivery note or handheld computer. If it is obvious that the whole set has been damaged during transit, then you can refuse delivery and ask for a replacement set to be sent.

If when unpacking the goods and within 48 hours of delivery you find that there is a manufacturing fault or missing parts then there is no need to return the full set as you can contact our customer service department and they will send out replacement parts.